What happens to my instrument?
A careful repair starts before a tool touches the instrument. This is the process I use to document its condition, understand how it is behaving, complete the authorized work, and verify the result.
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01
Document the instrument before work begins
I remove the instrument from its case and take intake photographs before starting work. This creates a clear condition record for both of us and helps ensure the instrument leaves in better condition than it arrived. I treat every instrument as if it were my own.
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02
Build the FretTrack record
I upload the photographs to FretTrack, the repair workflow software I created. Dings, scratches, cracks, and other existing or repair-related damage can be marked on the Damage Map. The job record retains the uploaded photos, original filenames, upload details, and recorded image dimensions. With your permission, selected before-and-after photographs may also be used on this website to show the repair.
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03
Play-test and establish a baseline
Before removing the strings, I play the instrument, test the electronics, and listen for unusual noises. I measure neck relief and the High E and Low E string action at the 3rd and 12th frets. I inspect fret height and wear, divots, fret sprout, loose frets, neck straightness, truss-rod function, buzzing, and dead spots. When a repair calls for it, I may also release truss-rod tension to see how the neck behaves without string tension.
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04
Check for high frets
I use a fret rocker to check for high frets. A high or loose fret can cause buzzing, choking, or dead notes, so identifying it early helps explain the symptoms and the repair options.
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05
Record findings and clean the instrument
I record the measurements and inspection notes before cleaning. Skin oils and debris collect on the fretboard and in the fret slots and must be removed before fresh conditioner or oil is applied where appropriate. Unfinished maple and other sensitive finishes receive material-specific treatment.
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06
Protect the fretboard and complete authorized fretwork
When fretwork is part of the approved service, I protect the fretboard before leveling, dressing, crowning, polishing, or completing the specific fret repair you authorized.
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07
Restring and set up the instrument
After repair work—or immediately after cleaning when no fretwork is needed—I install the selected strings and set neck relief, action, and intonation using manufacturer guidance, the instrument itself, and the way it responds under the hands.
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08
Let the instrument settle
I leave the instrument under tension overnight whenever the work calls for it. Wood and hardware can move after adjustment, and the rest period gives the setup time to settle before the final check.
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09
Play it again and make final adjustments
I play-test the instrument again, listen and feel for anything out of the ordinary, verify the measurements, and make the small final adjustments needed for your preferences and playing style.
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10
Keep the work transparent
The important measurements, findings, photographs, and completed work are recorded in FretTrack. Customer-facing updates and reports keep you informed without exposing the private working notes used by shop staff.